Frequently Asked Questions

Applications for most benefits and services are taken at the agency Monday - Friday from 8:00 a.m. - 5:00 p.m.  Crisis applications are taken Monday - Friday from 8:00 a.m. - 4:30 p.m. 

Call the agency at 336-683-8000 for further assistance if you are unable to come to the agency.   

Visit NC DHHS - ePASS Electronic Pre-Assessment Screening Service

ePASS is short for Electronic Pre-Assessment Screening Service and is a quick and easy way for customers to get information about benefits and services that may help them. When you have finished, we will tell you the programs that you may be potentially eligible to receive and how you can apply for these programs. A final eligibility decision cannot be made until you apply at your local department of social services.

You do not have to bring any item with you to apply for most benefits. However, you will be asked to provide information in order to process your application. Some things you may be asked to provide include:

• Child Care:
  • Employee Wage Information Form for Child Care (available at the front desk or online by clicking the hyperlink)
  • Child Support Verification Form for Child Care  (available at the front desk or online by clicking the hyperlink)
  • One month of pay stubs
  • School schedule
  • *A completed Employee Wage Information Form for Child Care or a school schedule is required before applying for Child Care. 
  • Food Stamps:
  • Birth Certificates for all household members
  • Social Security Numbers for all household members
  • Verification of income of any kind
  • Verification of rent or mortgage
  • Verification of current utilities
  • Medicaid:
  • Recent medical expenses
  • Proof of any income
  • Bank statements and account numbers
  • Life Insurance policies
  • Social Security Number
  • Health Insurance policies
  • Proof of legal alien status
  • Verification of pregnancy
  • Birth Certificates for family members
  • Work First:
  • Birth Certificates for family members
  • Social Security Numbers for family members
  • Proof of any income
  • Verifications of any assets such as bank accounts, insurance policies, property, etc.

Applications for programs are taken on a "first come, first served" basis.  The agency opens at 8:00 a.m.   It is usually best to arrive as early as possible.  The agency accepts applications for most programs anytime but it is best to arrive by 4:00 p.m. if possible in order to complete the application.  Crisis applications are not accepted after 4:30 p.m.  Group sessions for Food Stamps applications are available Monday - Friday at 9:00 a.m., 11:00 a.m. and 2:30 p.m.  You must be here 30 minutes before group time.   The agency does not close for lunch but there is sometimes a longer wait during lunch hours since there is fewer staff available to take applications.  

You do not need an appointment to make an application.  Applications are accepted on a "first come, first served" basis.  If you are already receiving benefits/services and would like to see your worker, it is best to call your worker first to make sure they will be available.

Applications are taken on a "first come, first served" basis.  If you need special arrangements please call the agency at 336-683-8000 for further assistance.

• Free interpreter services are available for anyone who speaks little or no English.  Come to the agency and arrangements will be made for free interpreter services.

Work permits are provided at the agency on behalf of the NC Department of Labor.  They are available at the front desk.   Also available online at  Department of Labor ~ Youth Link on right side of page under Quick Clicks.

Work permits are required for any youth under the age of 18.  A new work permit is needed for each job a youth works until they turn 18.  For more information about work permits contact the NC Department of Labor at 1-800-LABOR-NC. 

For information on work restrictions for minors, contact the NC Department of Labor at 1-800-LABOR-NC or online at http://www.nclabor.com/wh/fact sheets/joint_state_fed.htm.  Work restrictions for minors are also listed on the work permit.

The NC Division of Child Development provides a child care facility search site online at  http://ncchildcaresearch.dhhs.state.nc.us/search.asp.  Here you can search for a child care facility as well as obtain contact information and view detailed reports for each facility.  For more information on finding a child care facility, contact a Child Care social worker in the Family Services Unit or call the agency at 336-683-8000. 

Contact the local Child Support Enforcement Agency at 336-625-6626.  The local Child Support Enforcement Agency is located at 215 Friendly Road in Asheboro.  You can also contact the Child Support Customer Service line at 1-800-992-9457 or by email by visiting www.ncchildsupport.com. 

After you receive your EBT card you must attend an EBT class.  EBT classes are held at the agency every Tuesday and Thursday at 2:15 p.m.  You must have your EBT card with you.  You will receive a PIN for your EBT card at the class.   You do not need an appointment to attend an EBT class.

To report the abuse or neglect of a child or adult contact a Protective Services Intake Unit social worker or call the agency at 336-683-8000.   You may also come to the agency to make a report.  All reports are confidential and you do not have to give your name.   For after hours emergencies call 911

Information on becoming a foster parent in North Carolina is available online at http://www.dhhs.state.nc.us/dss/fostercare/index.htm.  Call the agency at 336-683-8000 if you are interested in becoming a foster parent.

Download a Foster Care brochure

To report fraud contact a Program Integrity Fraud Investigator or call the agency at 336-683-8000.  You may also contact the Program Integrity Branch of Economic Independence services at 1-800-662-7030 Monday - Friday between the hours of 8:00 a.m. and 5:00 p.m.  All reports are confidential and you do not have to give your name.

You should receive your Medicaid card by the fifth working day of the month.   Contact your caseworker or call the agency at 336-683-8000 if you do not receive your card.  Your card may have been sent back to the agency if your address has changed.   Medicaid cards are not forwarded.  Always notify your caseworker if you have a change of address.

Contact your caseworker or call the agency at 336-683-8000 if you would like to change your Carolina Access doctor.

Applications  for positions at Randolph County DSS are accepted by the Randolph County Human Resources Office in the Randolph County Office Building located at 725 McDowell Road, Asheboro NC.  For more information contact Human Resources at 336-318-6600 or visit their web site at  www.co.randolph.nc.us/hr/.

Voice/Español (North Carolina Only):  1-800-662-7030 (The CARE-LINE)
 TTY Dedicated - Local and Toll Free:  919-733-4851 or 1-877-452-2514
 For Out of State Calls:  919-733-4261
 FAX:  919-715-8174
 Postal address:  2012 Mail Service Center, Raleigh, NC 27699-2012
 Email:  care.line@ncmail.net