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About the Comprehensive Guide to Randolph County Departments Alice Dawson, former Assistant to County Manager/Clerk to the Board, stated that in 2002 Randolph County implemented a management information system based on performance measurement. She and the County Manager held several discussions about the management information system and felt that an important component was missing—the understanding of daily operations in each service area as the context in which to apply the performance indicators. They also discussed the fact that the world of county government is a world of constant change: county commissioners come and go, as do department heads, supervisors, and even county managers. They decided that we should make some attempt to preserve the County’s corporate history and to get a better handle on the services that we deliver. Ms. Dawson implemented a plan to visit each department to interview the department head and supervisors and to observe work in progress until she had a working knowledge of all aspects of the daily activities in each area. She also researched the history of each department (when, how, and where it started; its different locations through the years; what federal/state/local rules it operates under; changes to its duties, etc.) In addition, she worked with departments to analyze and fine-tune the departments’ performance goals and measures. After completing her work in each department, she wrote a comprehensive narrative of all that she had learned. Ms. Dawson worked on this project for over two years, and completed it in April 2006. The information on each department has been compiled into a separate book, which is kept in the Clerk to the Board’s office in the County Manager’s office, located in the County Office Building on McDowell Road. There is a wealth of information assimilated into each book that will be a tremendously valuable resource and great educational tool. The Board commended Ms. Dawson on this project and asked that this information be placed on the County’s website. | |||||||||||||||||||||||||||||
